Return Policy

At Elara Home we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your order under the following conditions:

Returns Policy

• You have at least 14 days to cancel your order and register the return.
• After registering your return, you have 14 days to return the product.
• We will refund the full order amount, including shipping costs, within 14 days of registering the return.
• The product must be returned, if reasonably possible, with all accessories and in its original condition and packaging.
• If the product is damaged or the packaging is damaged more than necessary to test the product, we may charge a reduction in value.

Returns process

1. Please contact our customer service via info@elarahome.nl and state your order details to initiate a return.
2. You will receive instructions on how to return the item to us.
3. Once the item is received and inspected, we will process your refund or exchange.

Refunds

• Refunds will be processed back to the original payment method within 7-10 business days of approval.
• Shipping costs will only be refunded if the return is a result of a defect or error on our part.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item is defective or an incorrect delivery has taken place.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photos of the problem. We will provide a replacement or full refund.

Contact

For questions or assistance with returns, please contact us at info@elarahome.nl .

Thank you for your trust in Elara Home!