// Customer Service
Our Customer Service
At Elara Home, we are here to help you with all your questions and concerns. Whether it is orders, payments, returns or product information, our team offers fast and friendly support. You can contact us via email, phone or the contact form on our website.
We strive to answer all questions as quickly as possible and provide you with a smooth shopping experience. Visit our Frequently Asked Questions (FAQ) for direct answers to the most common questions. Need further assistance? Don't hesitate to contact us!
// Frequently Asked Questions
Find Answers Quickly
How do I buy a product?
To purchase a product from Elara Home, start by searching for the product you want through our categories or the search bar. Once you have found the product, click "Add to Cart" to place the item in your cart. Then go to your cart to review the selected products and click "Checkout." Fill in your details, such as your address and payment method, and confirm your order. After completion, you will receive a confirmation email and we will start processing and shipping your order
How can I return a product?
To request a return via our website, please contact our customer service at info@elarahome.nl. Provide your order details, including the order number and the reason for the return. Our team will assist you further and provide you with the necessary instructions for the return process. After you have returned the product according to the received guidelines, the refund to the original payment method will be processed within 7-10 business days . If you have any questions, we are always here to help you.
Returns and Refunds
If you wish to return a product or request a refund, you can easily do so via our website. Please contact our customer service at info@elarahome.nl and state your order details, including the order number and the reason for the return. Our customer service will provide you with the necessary instructions on how to return the product. Make sure the product is unused and in its original packaging. Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 7-10 business days . Please note that the return shipping costs are at your expense unless the item is defective or damaged.
Is my data safe?
Yes, at Elara Home we take the protection of your data very seriously. We use the latest security technologies, such as SSL encryption, to ensure that your personal data, such as address and payment information, is safe during the ordering process. We only share your data with third parties when this is necessary for processing your order, such as with our shipping partners, and we do not use it for other purposes without your consent. For more details, please see our Privacy Policy .