How do I buy a product?
To purchase a product from Elara Home, start by searching for the product you want through our categories or the search bar. Once you have found the product, click "Add to Cart" to place the item in your cart. Then go to your cart to review the selected products and click "Checkout." Fill in your details, such as your address and payment method, and confirm your order. After completion, you will receive a confirmation email and we will start processing and shipping your order
How can I request a refund through your website?
To request a refund through our website, please contact our customer service at info@elarahome.nl . Provide your order details, including the order number and the reason for the refund. Our team will assist you further and provide you with the necessary instructions for the return process. After you have returned the product according to the received guidelines, the refund to the original payment method will be processed within 7-10 business days . If you have any questions, we are always here to help you.
I am a new user. How do I get started?
As a new user, you can easily start shopping on our website. First, you can browse through our different product categories to find the product you want. Create an account by clicking on the "Login" or "Register" button, where you can fill in your details to create an account. Once you are logged in, you can add products to your shopping cart and checkout by entering your shipping and payment information. You will receive a confirmation of your order and we will make sure it is shipped quickly. If you need any help, please feel free to contact us!
Returns and Refunds
If you wish to return a product or request a refund, you can easily do so via our website. Please contact our customer service at info@elarahome.nl and state your order details, including the order number and the reason for the return. Our customer service will provide you with the necessary instructions on how to return the product. Make sure the product is unused and in its original packaging. Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 7-10 business days . Please note that the return shipping costs are at your expense unless the item is defective or damaged.
Is my data safe?
Yes, at Elara Home we take the protection of your data very seriously. We use the latest security technologies, such as SSL encryption, to ensure that your personal data, such as address and payment information, is safe during the ordering process. We only share your data with third parties when this is necessary for processing your order, such as with our shipping partners, and we do not use it for other purposes without your consent. For more details, please see our Privacy Policy .
Sales code not working
If the sales code does not work, there may be several reasons. It is important to first check whether the code is still valid and whether you meet the conditions, such as a minimum spend or specific product categories. Also make sure that you enter the code correctly, including capital letters, numbers and any special characters. If everything is correct and the code still does not work, try entering the code again or contact our customer service via info@elarahome.nl . We will be happy to help you solve the problem.
How can I pay with my credit card?
To pay with your credit card, first add the desired products to your cart and proceed to the checkout page. There you can enter your shipping information and select your payment method. Choose "Credit Card" as the payment option. Fill in your credit card information, such as the card number, expiration date and the CVV code found on the back of your card. After entering the information, confirm the payment and the transaction will be processed. You will receive a confirmation of your order once the payment has been approved. If you experience any problems, please contact our customer service for assistance.